GTC

Updated: April 2026

1- Introduction

These General Terms and Conditions govern the use of this website and the contract between you and us. These terms establish the rights and obligations of every user and of Weebot in relation to the goods/services we offer through this website. Before clicking the “Authorize payment” box at the end of the ordering process, please read these General Terms and Conditions carefully. By using this website or placing an order through it, you agree to be bound by these General Terms and Conditions. If you do not agree to all of these General Terms and Conditions and the Privacy Statement, do not place any orders. These General Terms and Conditions may be amended; therefore, please read them carefully before placing orders.

2- Use of the website

These General Terms and Conditions are the only terms applicable to the use of this website and replace all other terms, unless expressly agreed otherwise in writing by the Seller in advance. These General Terms and Conditions are important both to you and to us, as they have been drafted so that a legally binding contract exists between us while protecting your rights as a consumer and our rights as a merchant. By placing an order, you agree, without reservation, to be bound by these General Terms and Conditions after reading them. You agree: - To use the website only for legitimate requests or orders. - Not to place speculative, false, or fraudulent orders. If we have reason to believe that such an order has been placed, we reserve the right to cancel it and inform the relevant authorities. - To provide an accurate and precise email address, postal address, and/or any other information that enables us to contact you, and to acknowledge that we may use this information to contact you if necessary. - If you do not provide all the information we need, we will be unable to process your order.

3- Order refusal

We reserve the right to remove any product from this website at any time and/or to replace or modify any content or information appearing on this website.

A quotation is valid for 24 hours from the time it is sent. After this period, Nanolab Weebot reserves the right to refuse the order placed.

4- Presentation and description of the products

The characteristics of the products offered for sale are presented in the “product sheets.” Product prices are stated in euros (€), including all taxes and excluding shipping costs. The amount of VAT paid by the customer, as well as the shipping costs corresponding to the selected delivery method, are displayed on the summary page of the customer’s selection. If one of the product sheets is incomplete, any interested party may email the customer service department to request additional information about a product. A customer who places an order without exercising this option therefore declares that they have all the information necessary to finalize their order. All texts and images presented on the seller’s online sales site are protected worldwide by copyright and intellectual property rights; their reproduction, even in part, is strictly prohibited.

5- Ordering procedure

After accessing an initial summary of the items preselected from the departments and added to the cart, the customer is invited to confirm their selection before accessing the payment page, where they enter all the information necessary to pay the price requested by the seller. Orders are confirmed by email: the seller sends an email to the address entered by the customer when placing the order (or registering on the site), summarizing the exact terms of the contract concluded. The customer enters the information relating to product delivery. In the event of a data-entry error by the customer, they have a maximum of 24 hours to notify the customer service department of the desired delivery address. After this period, the seller cannot guarantee that the change will be taken into account. The data recorded by the seller constitutes proof of the nature, date, and content of the contract. This contract is archived by the seller on its computer servers, and the customer may access this information by contacting the online sales contract archiving department by mail – Weebot Company – 5 Rue René Dubos, 95410 Groslay, Val-d’Oise.

6- Product delivery

The seller undertakes to hand over the parcels containing the ordered products to the carrier selected by the customer when placing the order. Delivery takes place, except in cases of force majeure beyond the seller’s control, within the usual average period of 4 days for France and Europe and 5–6 days for the rest of the world, from confirmation of the order and full payment. The products remain the seller’s property until the price has been paid in full and/or the amount paid has been collected. However, upon receipt of the order by the customer, the risks relating to the delivered goods are transferred to the customer.

An order may, in rare cases, be canceled and fully refunded if we cannot find a delivery provider (particularly for international shipments).

Weebot Nanolab cannot be held liable for a delivery delay or its direct consequences.

Liability is limited to the full refund of the amounts paid by the customer; no additional compensation for delivery delays may be claimed.

Any product that has been used cannot be taken back or exchanged.

In accordance with the regulations in force, the Customer or recipient must inspect, in the presence of the delivery driver, the contents and visual condition of the package(s) to verify that no item is damaged or missing; otherwise, the Customer or recipient must systematically record reservations on the delivery note, specifying the nature of the damage observed. To be admissible, these reservations must imperatively be confirmed in writing (registered letter with acknowledgment of receipt) within three (3) days, excluding public holidays, by the Customer or recipient with the carrier and by email to WEEBOT within the same period.

The "Transport Peace of Mind" option offered by Weebot is entirely optional and allows you, in the event of a signature dispute or a dispute with the carrier, to have a product resent without waiting for the transport investigation.

7- Payment

Once the cart has been validated and the delivery method selected, Weebot offers the Customer a 100% secure payment method by bank card: PayPal and Stripe. With PayPal, the Customer can pay in two different ways: 1. They already have a PayPal account: Nothing could be simpler; the Customer logs into their PayPal account and follows the instructions to complete the transaction. 2. They do not have a PayPal account: The Customer can pay with their payment card. Our PayPal service allows payment via various payment cards: - Carte Bleue - Mastercard - Visa With PayPal, the Customer's bank card number is in no way transmitted to Weebot and each purchase is confirmed by a receipt.

You can also pay via Stripe.

Payment for your order in 2 to 12 installments /

Our partner offers you a financing solution
called [Payment in x installments / Deferred payment], which allows you to pay
your order with no minimum amount over X months / X days.

Deferred payment to pay for your order. If you wish to subscribe to this service, your details will then be transmitted to our partner who, subject to acceptance of your application, will offer you the option of paying over X months / in X days and will provide you with a payment schedule summarizing the amount of the different monthly installments.

Depending on your application, supporting documents may be
requested to validate your financing application. For payment by
in several instalments: as soon as our partner accepts your application, you will have to pay the amount of the first monthly instalment, including fees amounting to X% of the total order value.

You will be debited for the remaining monthly instalments according to the payment schedule provided to you.
For deferred payment: as soon as your application is accepted, your order will be validated and fees amounting to X% of the total order value will be charged, if the fees are not waived. You will then be debited the full amount X days after your order.
If you request a financing solution offered by our partner, the information relating to your order will be sent to our partner, who will use it to assess your application for granting, managing and collecting the financing. Our partner reserves the right to accept or refuse your financing application. You have a 14-day withdrawal period to cancel this financing.
How payment in X instalments works: Payment in X instalments allows you to pay for the order placed on Weebot as follows:
A mandatory down payment, debited on the day the order is confirmed,
corresponding to part of the order and fees amounting to X% of the total order value, if the fees are not waived.
A distribution of the remaining order amount over the number of
remaining monthly instalments according to the payment schedule that will have been provided.

How deferred payment over X days works: Deferred payment over X days allows you to pay for the order placed on [Nom du marchand] as follows:
Fees amounting to X% of the total order value are charged when the order is placed, if the fees are not waived.
The amount due is debited X days after payment is validated and the
confirmation from our partner.

Weebot offers its customers Younited's credit service to pay for their purchases and process the payment. This is subject to the customer's acceptance of the credit agreement offered by Younited.

Weebot ORIAS No. 23000891 acts as a non-exclusive agent for Younited in banking transactions. Weebot assists with the execution of credit transactions without acting as a lender or an insurance broker.

Any refusal by Younited to grant credit for an order may result in its cancellation."

Any termination of the GTC binding the customer and Weebot will result in termination of the credit agreement between Younited and the customer.

The amount is paid through a loan granted by Younited, registered with REGAFI under number 13156 and authorised as a credit institution by the Prudential Supervision and Resolution Authority (ACPR) – 4 Place de Budapest – CS 92459 – 75436 PARIS CEDEX 09 – www.acpr.banque-france.fr).

About Younited: Younited is a credit institution and Weebot partner that manages the installment payment solution offered on the website.Learn more
FAQ: Visit the “Frequently Asked Questions” page to learn more about using Younited Pay.Learn more

If you wish to file a complaint, please refer to the information provided on the Younited website: https://www.younited-credit.com/media/202352/politique-de-gestion-des-reclamations_site-yc_2023-vf.pdf

Insurance: moov’zen Insurance is a group insurance contract taken out by BOOST Solutions, SAS with capital of 5,000 Euros, 655 avenue Roland Garros BP107 78530 Buc, RCS VERSAILLES 800077687, insurance brokerage company no. ORIAS 14002488, with Cowen Insurance Limited, a public limited company with capital of 10,000,000 euros, an insurance company governed by Maltese law authorized to operate in France under the freedom to provide services, registered in the commercial and companies register of Malta under number C 55905, whose registered office is at Axeria Business Center, 380, Level 2, Canon Road, Santa Venera, SVR 9033, Malta, distributed by Boost Solutions’ intermediary agents, and managed by SPB SAS, an insurance brokerage company with capital of 1,000,000 Euros, whose registered office is at 71 Quai Colbert, 76600 Le Havre, RCS Le Havre 305 109 779, and no. ORIAS 07 002 642 - www.orias.fr

8- Statutory withdrawal period

In accordance with the provisions of the Consumer Code: Article L120-20: “the consumer (in this case, the customer) has a period of fourteen clear days to exercise their right of withdrawal without having to provide reasons or pay penalties, with the exception, where applicable, of return costs.”

9- Returns

1. The seller accepts returns from customers within fourteen clear days, provided that the products have not been used, worn, or damaged and that they include their labels and/or accessories supplied with the product.
2. It is recommended to use the original packaging for returns, as the available envelopes do not provide optimal protection for the returned items. Similarly, it is mandatory to return products with tracking and, at a minimum, requiring a signature. Responsibility for return shipping of a product always lies with the sender.
3. The seller reserves the right to refuse a return for any reason that does not comply with the conditions set out in paragraphs 1 and 2. Accordingly, any package found to be non-compliant will be reshipped to the customer at their expense.
4. All our eco-mobility products have a lithium battery. It must not be left unused at a temperature below 10°, and, above all, to preserve its maximum capacity, it must be recharged at least once a month.
5. In the event of a compliant return, the seller offers the customer a full refund of the products ordered.
6. To ensure fast processing of returns, it is strongly recommended that a copy of the invoice and an explanatory note be enclosed inside the package.
7. Weebot shall not be held liable in the event of negligence on the part of the customer regarding the procedures communicated to them.
In the event of a refund, any accessories provided free of charge or offers made to the customer will be deducted if the products are not returned in new condition. For any product provided free of charge as part of the sale and used, its price will be deducted from the refund amount.
In accordance with Article 121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or personalized, or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. In the case of registration or engraving, the product concerned will not be eligible for return.
Given the wide variety of possible batteries, and in order to offer you the latest and highest-performing cells, we build each battery to order. This means it is a customized product that is not eligible for return or the right of withdrawal.
Shipping costs are not covered by the manufacturer's warranty. However, Weebot provides you with a commercial warranty through its preferential rates negotiated with transport providers. The product must be prepared in its box or strapped to a half-pallet (different conditions apply to scooters). To be handled, the customer must follow the procedure indicated by Technical Support, which always begins with a single video documenting the issue, the ODO (total distance traveled), and the serial number. Punctures occurring shortly after an inner tube has been replaced in a workshop cannot be covered by the warranty due to their random nature resulting from contact with surfaces whose uniformity we cannot guarantee.
- In the event of payment through a financing provider (Alma, Floa, etc.), the provider's service fees (up to 5% of the amount) remain the customer's responsibility in the event of withdrawal or order cancellation.

10- After-sales service and statutory warranty of conformity

Relations between the seller and customers are governed by this contract. Customer service is open Monday to Friday, from 10 a.m. to 6 p.m. You can contact the after-sales service at 01 80 89 45 52. You can also contact the after-sales service by email at the following address: (contact@wee-bot.com) or by mail at Weebot, 5 Rue René Dubos, 95410 Groslay, Val-d’Oise

The products are covered by the statutory warranty of conformity for 2 years under European law, and the batteries are guaranteed for 2 years.

Hoverboards are covered by a 2-year warranty on all parts. However, if the product is not used for a long period (1 to 2 months), this may damage the battery and certain components, and repair fees may be charged.

For any sale to a professional, the product warranty begins on the date of the invoice between Weebot and the professional.

In the event of any problem or malfunction with the device, the procedure is to contact the after-sales service.

The warranty will be automatically voided if the customer personally performs any work inside the device (including unscrewing the body panels).

Any significant modifications made to the product's mechanical or electronic components without Weebot's explicit authorization result in a total loss of the manufacturer's warranty.

Opening the product or modifying major components without our authorization results in a total loss of warranty. The addition of simple aesthetic accessories (lamp, seat kit, carrying handle, for example) concerning only the outside of the product does not result in a loss of warranty.

A used product cannot be returned or exchanged.

Regarding new products, 3D images or images of previous versions may be shown. They are not contractually binding.

For all our products, damage caused by water is not covered by the warranty.

Service fees may be applied when collecting a product from our stores or premises.

Our products benefit from the manufacturer’s warranty, the duration of which varies depending on the manufacturer. The decision to provide warranty coverage rests solely with the manufacturer. Certain products subject to functional wear are only exceptionally examined under warranty.
It is important to collect products repaired in the workshop promptly to avoid inconveniencing other customers due to a lack of space. Storage fees of €5 per day may be charged to customers who do not collect their product after being informed that the repair has been completed. These fees must be paid when the product is collected or on the next invoice. Customers who do not collect their product within 15 days of a registered letter informing them of this obligation may have their product entrusted to a recycling company for destruction.

All details provided on the WARRANTY AND AFTER-SALES SERVICE page shall prevail under the Terms and Conditions of Sale.
We strongly encourage you to consult them.

12- Limitation of the seller’s liability

1. Customers wishing to track their parcel must request the parcel number from the seller by email through customer service.
2. The products are offered for sale “subject to availability,” and the seller may under no circumstances be required to pay damages or any other financial compensation on this basis.
2.1. In the event of unavailability, the customer will be informed of the situation by email, telephone, or mail. If the product is permanently unavailable, the customer may choose another product of equivalent value or request a refund of the amount they have already paid.
3. The seller shall not be liable in the event of a typographical error on its part regarding the price or description of the products, or on the part of the customer in the information they entered.
3.1. Likewise, the seller shall not be liable in the event of a typographical error by the customer when entering their address or email address that prevents the seller from successfully providing the services to which it has committed.
Nanolab shall not be liable if there is a direct external dispute between Nanolab and an external transport or payment service provider.
3.1.1 By way of a non-exhaustive example, a parcel returned to the sender with the carrier indicating an error on the part of the customer that makes delivery impossible will not be reshipped to the customer without full payment of new delivery charges.
4. The sale is subject to the seller's acceptance of the terms of sale. This acceptance is indicated either by preparing and shipping the order or by charging the credit card used by the customer when placing the order on the online sales site.
4.1. An order refusal is indicated by the seller's rejection of the payment.

13- Data confidentiality

The personal data provided by the customer are not disclosed to third parties; unless the customer expressly objects, they are added to the Weebot brand's customer database. Banking details are not accessible via wee-bot.com. In accordance with Law 78-17 of January 6, 1978, the customer has the right to access and rectify their data at any time. To exercise this right, simply contact the brand's Customer Relations Department by email at contact@wee-bot.com.

The Customer may unsubscribe from Voltee newsletters at any time by clicking the link included in all emails. The Customer may also register on the list opposing telephone canvassing. Information about this system is available on the website http://www.bloctel.gouv.fr/.

14- Conciliation of the parties in the event of any dispute

In the event of a dispute between the seller and the customer, the latter agrees to initiate a conciliation procedure (under the conditions set out in Book VI, Title I of the Consumer Code) directly with the seller in order to resolve the dispute without the intervention of a third party, whether an individual or a legal entity. This procedure shall replace any other existing form of resolution for a period accepted by the customer of 30 business days.

In the case of a sale or commercial relationship with a French or foreign professional, French law shall apply and the competent jurisdiction shall be that of the Commercial Court.

The customer may refer the matter to a consumer mediator under the conditions set out in Book VI, Title I of the French Consumer Code, using the contact details of the competent consumer mediator or mediators.

The customer may also contact the company mediator, namely CM2C: https://www.cm2c.net/

The customer may complete the form directly: https://www.cm2c.net/declarer-un-litige.php

The company Nanolab Industries registered with the Nanterre Trade and Companies Register under number: 813.537.982. Registered office: 5 Rue René Dubos, 95410 Groslay, Val-d’Oise

Intracommunity VAT number: FR62 813 537 982

Address: 5 Rue René Dubos, 95410 Groslay, Val-d’Oise

Telephone: 01.80.89.45.52 Email: contact@wee-bot.com